How can I contact customer support?
You can reach our customer support team by visiting our Contact page or by sending an email to support@westonrow.com.
Where do you ship to?
We ship exclusively within the United States.
What are the shipping costs?
We offer free shipping on all orders within the United States.
How long will it take to get my order?
Below are the estimated delivery times for all packages:
Order Cutoff Time:
5:00 PM (GMT-06:00).
Orders placed after this time will be processed on the next business day.
Order Processing Time:
1 to 4 business days (Monday to Friday).
Transit Time:
6 to 12 business days (Monday to Friday).
Estimated Total Delivery Time:
7 to 16 business days.
For more details, please read our Shipping Policy.
Is my payment data safe with you?
Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology. We do not store your full payment details on our servers.
What payment methods do you accept?
We accept PayPal and all major credit cards (Visa, MasterCard, American Express). We also support Apple Pay, Google Pay, and Shop Pay. You can read our Payment Policy here.
The estimated delivery time has expired. Where is my order?
In most cases, orders arrive within the estimated timeframe. You can check your status here: Track My Order. If you have not received your order within 3 days after the estimated window, please contact us.
How long can I ask for a refund?
Refund requests can be submitted within 30 days after delivery. You can read our Return & Refund Policy here.
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT-06:00)
We respond within 24 hours (Mon–Fri). Weekend messages are answered on Monday.